Amazon resumes service in York County town after ‘incident’

Amazon briefly stopped delivering packages to part of a York County town recently, citing an unspecified incident.

But what the incident was that left some packages undelivered is not yet known.

There was a recent incident involving an Amazon customer and a delivery driver, the York Dispatch is reporting, citing several emails from Amazon Logistics Customer Service.

Packages shipped from the fulfillment center in Edgewood, Maryland, to New Freedom were being marked as undeliverable by drivers and returned starting last week, according to reports.

The Southern Regional Police Department was aware of the situation with the undelivered packages but did not know of a particular incident that would have spurred the halt in delivery.

Emails customers received indicated the halt in deliveries was permanent, the York Dispatch is reporting, but now, whatever it the situation was appears to be over.

“Delivery operations have resumed in the area,” Amazon public relations specialist Katelyn Richardson told PennLive through an email today. “Amazon’s top priority is the safety of our associates and delivery partners.”

She would not say what the incident was but indicated the delivery disruption in part of New Freedom was temporary.

“We temporarily adjusted our typical delivery operations in some areas to ensure the safety of our teams,” she said. “Our customer service team is available to work with any customer who is experiencing an issue to resolve as quickly as possible.”

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